Privacy Policy

1. Introduction

Prime Cleaning 4U ("we", "us", "our") is committed to protecting the privacy and personal data of our customers, website visitors, and business partners in accordance with the Malaysian Personal Data Protection Act 2010 (Act 709) ("PDPA") and its seven Data Protection Principles.

This Privacy Policy explains what personal data we collect, how we process and protect it, and the rights you have over your data when you use our website, book our services, or communicate with us.

2. Data We Collect

We may collect the following categories of personal data:

2.1 Information You Provide

• Contact details: Full name, phone number, email address, residential or office address
• Booking details: Service type, preferred date and time, property size, special instructions
• Communication records: WhatsApp messages, emails, and phone call records related to service enquiries or bookings
• Payment information: Bank transfer references, payment receipts (we do not store credit card numbers)
• Partnership applications: Business name, registration number, contact person, proposed collaboration details

2.2 Information Collected Automatically

• Device & browser data: IP address, browser type and version, operating system, screen resolution
• Usage data: Pages visited, time spent on pages, referral source, click patterns
• Cookies and similar technologies: See our Cookies Policy for full details

3. How We Use Your Data

We process your personal data for the following purposes:

• Service delivery: To schedule, perform, and manage cleaning services you have requested
• Communication: To respond to enquiries, send booking confirmations, reminders, and follow-up messages
• Payment processing: To invoice, process payments, and maintain financial records
• Service improvement: To analyse usage patterns and improve our website and service offerings
• Legal compliance: To comply with Malaysian laws, regulations, and legal processes
• Marketing: To send promotional offers and updates, only with your explicit consent

4. Legal Basis Under the PDPA 2010

Under the Personal Data Protection Act 2010 (Act 709), we process your personal data based on:

• Consent (Section 6): We obtain your consent before collecting and processing personal data. You may withdraw consent at any time by contacting us.
• Contractual necessity: Processing necessary to fulfil a service booking or contract with you
• Legal obligation: Processing required to comply with Malaysian laws and regulatory requirements
• Legitimate interest: Processing necessary for our legitimate business interests, provided it does not override your rights

In accordance with the General Principle of the PDPA, we will not process your personal data without your consent unless an exemption under the Act applies.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

• Service personnel: Our cleaning staff who require your address and service details to perform the booking
• Payment processors: Authorised financial institutions for payment processing
• Technology providers: Hosting providers and analytics services that help us operate our website, bound by confidentiality agreements
• Legal authorities: When required by Malaysian law, court order, or government regulation

We do not transfer personal data outside Malaysia unless the recipient country provides an adequate level of data protection as determined under Section 129 of the PDPA.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Booking and service records: 7 years (as required by Malaysian tax and business regulations)
• Communication records: 2 years from the last interaction
• Website analytics data: 26 months (anonymised)
• Marketing consent records: Until consent is withdrawn

After the retention period, personal data is securely deleted or anonymised in accordance with the Retention Principle of the PDPA.

7. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access (Section 30): Request a copy of the personal data we hold about you
• Correction (Section 34): Request correction of any inaccurate or incomplete personal data
• Withdraw consent: Withdraw your consent to data processing at any time
• Prevent processing for marketing: Opt out of receiving marketing communications
• Complain: Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been violated

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond within 21 days of receiving your request.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data in compliance with the Security Principle of the PDPA, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure hosting with regular backups
• Access controls limiting data access to authorised personnel only
• Regular review of our security practices

While we take all reasonable steps, no method of electronic transmission or storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your data.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about what cookies we use and how to manage them, please refer to our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Facebook, payment platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want to lodge a complaint, please contact us:

You may also contact the Department of Personal Data Protection (JPDP):